Frequently Asked Questions
Everything you need to know about ZAC Laser Machines, shipping, and technical support.
What materials can ZAC Laser Machines engrave and cut?
Our CO2 laser machines are capable of cutting and engraving wood, acrylic, leather, and fabric, while our Fiber Laser series is specifically designed for high-precision marking on metals like stainless steel, aluminum, and brass.
Do you offer international shipping and how is the machine protected?
Yes, we ship worldwide. Each machine is secured in a heavy-duty, export-standard reinforced wooden crate with internal shock-absorbing foam to ensure it arrives in perfect condition.
What kind of technical support do I receive after purchase?
Every purchase includes lifetime technical support. We provide detailed video tutorials, software setup guides, and one-on-one remote assistance via our expert engineering team.
What is the warranty period for the laser tubes and components?
We provide a 2-year warranty on the main machine structure and a specialized 6 to 12-month warranty on consumable parts like laser tubes and lenses, depending on the specific model.
What software are ZAC Laser Machines compatible with?
Our machines are fully compatible with industry-standard software including LightBurn, RDWorks, and CorelDraw, supporting various file formats such as AI, DXF, PLT, and BMP.
What are the available payment methods and financing options?
We accept all major credit cards, PayPal, and wire transfers. For professional workshops, we also offer flexible financing plans to help you scale your business with manageable monthly payments.